Shipping Policy – Article
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What shipping service do you use?
We ship heavy items by Roadway, ABF, UPS Freight, Dats and Old Dominion freight lines. Lighter products are shipped by UPS ground. We can only guarantee curb side delivery.
What is your shipping policy?
All non-UPS shipments are curbside delivery and require a customer signature. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 10% restocking fee will apply.
Will the person who delivers my order also unpack it and set it up?
We can only guarantee curbside delivery. The customer will be responsible for its relocation and assembly from there. Assembly is required on most of our equipment and we do offer an in-home assembly service in many locations. Please call 1-888-308-9616 for details.
What if I receive my product and it does not work?
Please call our Customer Care Department at 1-800-999-3756 to receive parts and service if needed. If you receive a machine that is damaged beyond repair we will be happy to send a replacement machine or give a full refund. If major shipping damage occurs please refuse the machine at time of delivery and contact our Returns Department at 1-866-896-9777. If the freight company does not allow you to refuse the shipment please call us while they are still at your home.