Return Policy – Article
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We give a 30-day trial period on all products. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping. A 10% restocking fee is also charged on all returned merchandise (unless the merchandise is defective). Returns must be arranged within 30 days of receiving the product. If your product(s) has shipped (even if you have not received your machine) return shipping and restocking fees will apply. You must receive a Return Authorization number from us in order to return the product. The following information is required to obtain a Return Authorization:
a. Model number
b. Serial number
c. Accurate reason for the return
Products being returned must be disassembled and packaged in the original box or comparable package. If you do not have a box, we can provide one for you.
ICON is not responsible for the dis-assembly of the product. Once the product is packaged, take it to your curb and we will send a freight carrier to pick up your machine and upon receipt at our warehouse we will refund the purchase price (price of machine plus tax) less the restocking and return freight fees. All products must be returned in good condition and with all paperwork, parts and accessories or an additional 10% charge may be added. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned product. Once a Return Authorization number is issued, the product must be returned within 30 days of the issuing date or the Return Authorization number will become invalid. If we are doing an exchange of your product, the unit being returned must be received back to ICON within 30 days from the delivery date of the new machine or you agree to pay ICON the full retail cost of the machine.